1. Introduction
Better Backgammon Inc ("Better Backgammon," "we," "us," or "our") is a Delaware corporation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Better Backgammon mobile application (the "App"), our website at betterbackgammon.com, and any related services, including our text messaging program (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
2. Information We Collect
We collect information that you provide directly to us, information generated automatically through your use of the Service, and information from third-party services.
Information You Provide Directly
- Account and Waitlist Information: When you create an account, join our waitlist, or sign up for text alerts, we collect your name, email address, and phone number (if provided).
- Profile Information: Optional profile information you choose to provide, such as a display name or avatar.
- Drill and Training Data: Your drill responses, scores, accuracy rates, progress through training modules, and training preferences.
- Support and Feedback Communications: Information you provide when contacting us through Intercom, email, or the in-app feedback form, including message content, the feedback category, an optional screenshot of the App, and photos or videos you choose to attach.
- Text Message Opt-In Data: Your phone number and consent records when you opt in to receive text messages from our Better Backgammon Alerts program.
Information Collected Automatically
- Identifiers: We and our service providers use account, app-user, installation, and device identifiers to keep you signed in, associate purchases with your account, deliver notifications, measure product usage, and troubleshoot problems.
- Usage Analytics: Information about how you interact with the App, including features used, drills completed, screens viewed, session duration, taps, and actions taken.
- Privacy-Masked Session Replay: When product analytics are enabled, PostHog may record the structure of App screens and interactions. We configure replay to mask all text inputs and images. You can disable product analytics and session replay in the App's Settings screen.
- Device and Technical Information: Device type, model, operating system and version, app version, language settings, time zone, and screen resolution.
- Crash and Performance Data: Sentry receives crash logs, performance metrics, network diagnostics, and device and app state so we can identify and resolve technical issues. Internal development builds may also attach a crash screenshot; production App Store builds do not.
- Purchase Information: Apple and RevenueCat provide subscription product, transaction, entitlement, renewal, and expiration information. We do not receive your full payment-card details.
- Log Data: IP address, browser type, referring/exit pages, date/time stamps, and clickstream data when you visit our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and operate the Service: To deliver core functionality, including lessons, drills, position explanations, and progress tracking.
- Personalization: To remember your progress and help you continue with relevant lessons and drills.
- Analytics and improvement: To analyze usage patterns, diagnose technical issues, and improve the App's features, performance, and user experience.
- Communications: To send you service-related notifications, including push notifications (with your permission), text messages (with your consent), updates about the App, and responses to your support requests.
- Text messaging: To send you game tips, practice reminders, and new content alerts through our Better Backgammon Alerts program if you have opted in.
- In-app purchases: To process transactions and deliver purchased features or content.
- Safety and compliance: To enforce our Terms of Use, protect against fraud or abuse, and comply with applicable legal obligations.
4. Third-Party Services
We use the following third-party services to operate and improve the Service:
- Supabase: Cloud database hosting, authentication, progress storage, and push-notification registration. The in-app feedback flow also stores the optional screenshot, photo, or video attachments you choose to send in our Supabase storage bucket so they can be delivered securely to our feedback system. See Supabase's privacy policy.
- Google Sign-In: Optional account authentication. If you choose Google Sign-In, Google provides authentication tokens and basic account information such as your name and email address so Supabase can create or access your Better Backgammon account. See Google's privacy policy.
- RevenueCat: Subscription and entitlement management. RevenueCat receives an app-user identifier and purchase, subscription, entitlement, renewal, and expiration information so we can provide Premium access across devices. See RevenueCat's privacy policy.
- PostHog: Product analytics, feature flags, and privacy-masked session replay. PostHog may receive account or installation identifiers, product interactions, and device and app information. Text inputs and images are masked in session replay, and you can turn this collection off in the App's Settings screen. See PostHog's privacy policy.
- Sentry: Crash reporting, diagnostics, and performance monitoring. Sentry may receive your account identifier, crash and performance data, network diagnostics, and device and app information. Internal development builds may include a crash screenshot; production App Store builds do not. See Sentry's privacy policy.
- Intercom: In-app customer support. When you open the support messenger, Intercom receives your Better Backgammon user identifier and the messages and attachments you choose to send. See Intercom's privacy policy.
- Product Factory: In-app product feedback delivery. When you submit the feedback form, Product Factory receives your message, feedback category, account identifier, device and app diagnostics, and secure links to any optional screenshot, photo, or video you choose to attach.
- Apple: App Store purchases and Apple Push Notification service (APNs). See Apple's privacy policy.
- SMS Service Providers: We use third-party messaging aggregators and providers to deliver text messages through the Better Backgammon Alerts program.
5. Data Sharing and Disclosure
We do not sell your personal information to third parties.
We may share your information in the following limited circumstances:
- Service providers: We share information with the third-party service providers described above, solely to the extent necessary for them to perform services on our behalf.
- Legal requirements: We may disclose your information if required to do so by law, regulation, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Better Backgammon, our users, or the public.
- Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
- With your consent: We may share your information in other situations where you have given us your express consent.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. SMS/Text Messaging Privacy
This section applies specifically to information collected through our Better Backgammon Alerts text messaging program.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
When you opt in to receive text messages from Better Backgammon, we collect your mobile phone number and a record of your consent. This information is used exclusively to deliver the text messages you have requested and to manage your subscription preferences.
We do not use your phone number or opt-in consent for any purpose other than delivering the Better Backgammon Alerts program. We do not sell, rent, lease, or otherwise share your mobile phone number or opt-in consent with third parties for their own marketing purposes.
The only third parties who may receive your phone number in connection with the text messaging program are the messaging aggregators and service providers who transmit the messages on our behalf, and they are contractually prohibited from using your information for any purpose other than delivering our messages.
For information on how to opt out of text messages, please see the SMS/Text Messaging Terms section of our Terms of Use.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality, such as session management and security. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent on pages, and navigation patterns. We use PostHog for analytics.
- Preference cookies: Remember your choices and settings to provide a more personalized experience.
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete cookies, or be notified before a cookie is set. Please note that disabling cookies may affect the functionality of our website. For more information on managing cookies, visit your browser's help documentation.
8. Data Retention and Deletion
We retain your personal information for as long as your account is active or as needed to provide you with the Service. Specific retention periods are as follows:
- Account data: Retained while your account is active and for 30 days after deletion request.
- Training and progress data: Retained while your account is active. Deleted or anonymized upon account deletion.
- Analytics data: Retained in aggregate, anonymized form indefinitely for product improvement. Individual-level analytics are retained for up to 24 months.
- Text messaging opt-in records: Retained for the duration of your subscription and for up to 6 months after you opt out, as required for compliance purposes.
- Support communications: Retained for up to 24 months after resolution.
If you delete your account or request data deletion, we will delete or anonymize your personal information within 30 days, unless we are required to retain it for legal, regulatory, or legitimate business purposes (such as fraud prevention or resolving disputes).
To request deletion of your data, contact us at privacy@betterbackgammon.com.
9. Data Security
We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Secure authentication protocols and access controls
- Regular security assessments and monitoring
- Employee access limited to those with a business need to know
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If we become aware of a security breach that affects your personal information, we will notify you in accordance with applicable law.
10. Your Rights and Choices
- Access and portability: You may request a copy of the personal information we hold about you in a commonly used, machine-readable format.
- Correction: You may update or correct your account information at any time through the App or by contacting us.
- Deletion: You may request deletion of your account and associated personal data by contacting us at privacy@betterbackgammon.com. We will process deletion requests within 30 days.
- Push notifications: You can opt out of push notifications through your device's settings at any time.
- Text messages: You can opt out of text messages at any time by replying STOP to any message. See our Terms of Use for details.
- Analytics opt-out: You may turn off PostHog product analytics and privacy-masked session replay at any time in the App under Settings > Privacy > Product analytics. Crash and performance diagnostics sent to Sentry are not controlled by this setting.
- Marketing communications: You may unsubscribe from marketing emails by clicking the "unsubscribe" link in any marketing email.
11. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect, use, or disclose personal information from children under 13 in accordance with the Children's Online Privacy Protection Act (COPPA).
If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@betterbackgammon.com.
12. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt Out of Sale or Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
Categories of Personal Information Collected
| Category | Examples | Collected |
|---|---|---|
| Identifiers | Name, email, phone number, device IDs | Yes |
| Internet/Network Activity | App usage, browsing history, interactions | Yes |
| Geolocation Data | Approximate location (IP-based) | Yes |
| Commercial Information | Purchase/subscription records | Yes |
| Inferences | Skill level, training preferences | Yes |
To exercise any of these rights, please contact us at privacy@betterbackgammon.com. We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf.
13. International Users
The Service is operated from the United States. If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using the Service, you consent to the transfer of your information to the United States.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:
- Posting the updated policy on our website and within the App
- Updating the "Effective Date" at the top of this page
- Sending you an email notification to the address associated with your account (for material changes)
- Displaying a prominent notice within the App upon your next visit
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you should discontinue use of the Service.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Better Backgammon Inc
Privacy Inquiries: privacy@betterbackgammon.com
General Support: support@betterbackgammon.com
Website: betterbackgammon.com